20+ Years of IT Leadership.
Now Working for Atlanta’s Small Businesses.
Hector Pastrana has spent more than two decades running IT where it can’t fail — building support teams, managing infrastructure, and cutting technology costs for companies across metro Atlanta. PnP Integrations puts that same experience to work for businesses that don’t have an IT department of their own.
Built for the Problems Small Businesses Actually Have
Hector has spent his career inside environments where downtime isn’t an option — supporting financial trading floors early on, then leading IT for Atlanta-area companies in healthcare, gaming, and restaurants. He has built an IT department from scratch, hired and mentored support teams, run Microsoft 365 and Azure environments, and managed the vendor and MSP relationships that most small businesses never get visibility into.
In his most recent corporate role, he identified roughly $217,000 a year in recurring IT savings — including cutting one telecom contract by 90% and recovering a $45,000 duplicate software charge. That same eye for waste is what he brings to every Microsoft 365 bill and vendor contract he reviews for a small business.
What he kept seeing along the way was a gap: growing businesses across metro Atlanta that were too small for enterprise MSPs to prioritize, too complex for a freelancer, and too often stuck with someone who would remote in, restart a few services, and close the ticket without actually solving anything.
PnP Integrations was built to close that gap. Not a call center, not a ticketing queue. Clients work directly with an experienced IT professional who knows their environment — and when something breaks at 8am before a big client meeting, someone actually picks up the phone.
"I’ve spent my career in places where IT can’t fail. Small businesses deserve that same standard — someone who answers the phone, tells you the truth, and fixes the problem the first time." — Hector Pastrana, Founder
Rooted in Metro Atlanta
Hector has lived and worked in the Atlanta area for close to a decade — in the office parks along GA-400, the corridors of Alpharetta and Sandy Springs, and the business districts in town. When you call PnP Integrations, you’re not getting a remote tech in another state. You’re getting someone who can be at your office.
20+ Years in the Field
Enterprise IT experience, applied at the scale that actually serves small businesses.
Managed IT support, network assessments, Microsoft 365 CSP licensing and management, security, backup, and infrastructure projects for small and mid-size businesses across Atlanta and the surrounding metro.
Led IT support and infrastructure for corporate and field operations — the support team, the vendor portfolio, and the Azure and Microsoft 365 environment. Identified roughly $217K a year in recurring savings, including a 90% reduction in telecom costs.
Ran IT services and support: built and developed the team, consolidated ticketing across departments, and owned patch management, asset management, licensing, and vendor contracts.
Built the IT function from nothing — designed the corporate network, hired the infrastructure and desktop teams, implemented ticketing, and wrote the SLAs each department worked against.
Supported high-pressure trading environments where every minute of downtime had a dollar figure attached, rising to Vice President of Client Services & Support at a global bank.
Deep Expertise Across Every Layer
Networking
- LAN/WAN design & administration
- WiFi site surveys & optimization
- Firewall & router configuration
- VPN setup & management
- VLAN segmentation
Microsoft & Cloud
- Microsoft 365 / Exchange / Teams
- Azure AD / Entra ID
- SharePoint & OneDrive
- CSP NCE licensing & management
- Cloud migrations
Security & Backup
- Webroot endpoint protection
- Carbonite backup solutions
- Email security & anti-phishing
- DNS filtering
- Security awareness training
Infrastructure
- Server setup & administration
- Hardware procurement & deployment
- Office build-outs & moves
- Active Directory
- Vendor & lifecycle management
What Executives, Clients & Colleagues Say About Hector
From enterprise trading floors to growing Atlanta companies, the feedback is consistent: fast, calm, and he follows through.
Hector is the go to guy when you need something done quickly and you want it done right. … Somehow he would always come through.
Hector, and his team, consistently provided accurate analysis of system issues along with their timely resolution, and always with a calm and positive demeanor.
Hector is an outstanding IT professional who consistently brings a service-first mindset to everything he does. He is knowledgeable, dependable, and always willing to go the extra mile.
Hector has a wide knowledge of different areas in IT and has the ability to bring different solutions to the table in whatever situation or needs that arises.
He was amazing at problem solving and always went above and beyond for our team.
Issues brought to his attention were always addressed quickly and with follow up to make certain the problems were resolved to the businesses’ satisfaction.
Excerpts from Hector's LinkedIn recommendations. Names withheld for privacy.
Ready to work with someone who actually knows IT?
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