IT Services Built Around
How Small Businesses Actually Work
We don't hand you a ticket number. We show up, assess your situation, and fix it — on-site or remotely, depending on what the problem calls for.
Network & Bandwidth Assessment
Slow WiFi kills productivity — a 5-person team losing 20 minutes each to connection problems loses almost two full work hours every day. We diagnose your network from the access layer up: router configuration, switch setup, WiFi channel interference, ISP bandwidth utilization, and LAN/WAN architecture. Then we fix it.
What this covers
- On-site WiFi signal mapping and dead zone identification
- Bandwidth bottleneck diagnosis — per device, per application
- Router, switch, and access point configuration
- LAN/WAN infrastructure review and optimization
- VLAN setup for separating guest, staff, and device networks
- ISP performance testing and provider recommendations
- Hardware recommendations and procurement
The outcome: a network that works without you thinking about it.
Diagnose My NetworkManaged IT Support
A single monthly rate that covers your IT needs — no invoices every time something goes wrong, no scrambling to find someone when a computer dies before a big meeting. You get Hector on call, remote support for day-to-day issues, and scheduled on-site visits to stay ahead of problems.
What this covers
- Help desk support — remote and on-site
- Workstation and device management (PC, Mac, mobile)
- Proactive monitoring: catch problems before they impact your team
- Software updates, patch management, and license tracking
- Printer, peripheral, and hardware troubleshooting
- New employee onboarding and offboarding
- Vendor coordination (ISP, software providers, hardware vendors)
The outcome: IT that runs in the background, not through your day.
Get a Managed IT QuoteMicrosoft 365 Licensing & Management
Microsoft's licensing model is complicated on purpose. Annual vs. monthly terms, NCE compliance, seat add/remove windows, plan tiers — a 10-person company shouldn't need a Microsoft partner certification to understand their bill. As a Microsoft CSP partner, we sell you exactly the licenses you need at the right price, and manage the whole lifecycle.
What this covers
- Microsoft 365 Business Basic, Standard, and Premium plans
- CSP NCE licensing — proper term selection to avoid overpaying
- Email setup, migration from Gmail or on-prem Exchange
- Teams, SharePoint, and OneDrive configuration
- User provisioning, license assignment, and access control
- Seat additions, reductions, and plan upgrades
- Consolidated monthly billing — one invoice for everything
All plans managed under Microsoft CSP NCE. We handle terms, billing, and migrations.
Security & Backup
Ransomware attacks on small businesses have more than doubled in the past three years. Most SMBs in Alpharetta and Cumming don't have endpoint protection, and almost none have tested their backup recovery process. This service closes both gaps — endpoint protection, email security, DNS filtering, and automated backup for your devices, servers, and Microsoft 365 data.
What this covers
- Webroot Business Endpoint Protection — next-gen antivirus for workstations and servers
- DNS Protection — blocks malicious sites before they load
- Email Threat Protection — stops phishing, spam, and business email compromise
- Security Awareness Training — your team is your biggest attack surface
- Carbonite Endpoint Backup — automatic backup for every workstation
- Microsoft 365 Cloud Backup — email, SharePoint, and OneDrive protected
- Server Backup & Disaster Recovery — verified recovery plans, not just backup jobs
Infrastructure Projects
Hector has managed infrastructure build-outs at the corporate scale — new office setups, server room design, hardware deployment across multi-site operations. That experience is available to your 20-person business in Cumming. Whether you're opening a second location, moving offices, or upgrading aging hardware, we handle the project from scope to go-live.
What this covers
- New office network design and build-out
- Server procurement, setup, and configuration
- Hardware deployment and lifecycle management
- Cloud migration — on-prem to Microsoft 365 / Azure
- Multi-site network architecture and VPN setup
- Office move IT coordination and cutover management
- Vendor management and hardware procurement
On-Site IT Support
Some problems can't be solved over a remote session. A printer that won't connect, a network cable that's been chewed through, a server that won't boot — these need someone in the room. Hector serves the Cumming, Alpharetta, Johns Creek, Milton, Suwanee, and Roswell areas with on-site visits that actually get things resolved, not deferred.
When to call for on-site
- Hardware failures and replacement
- Network cabling and infrastructure work
- New employee workstation setup and orientation
- Security incident response
- Printer and peripheral troubleshooting
- Office moves and technology relocations
- Any issue that remote support hasn't resolved
We come to you. Local IT, served locally.
Not sure which service you need?
Start with a free 30-minute IT assessment. We'll review your current setup and give you a straight answer about where your technology is holding you back.
No commitment. No sales pressure.